Additional re-route fees will be incurred for orders that need to change the delivery address after shipment.
To initiate a return for your merchandise, please make a return request though Return Authorization form within one week of receiving it.
If an item is eligible for a return or refund, the customer will receive the Return Label by email, which will be available to download and print.
Eligible customers will have to return their items by mail.
Customers are responsible for shipping returned items in their original packaging, without assembly, and with no signs of use, wear, damage, or removed tags.
Refunds are not available for items that have undergone assembly or debris removal services, although they are still covered under the manufacturer's warranty.
Please note that depending on the method of payment and the issuing bank, refunds may take up to 12 business days to process.
Roomcrest reserves the right to evaluate returns for non eligible items for a return or refund. If the return is accepted the return shipping cost will be deducted from the total cost of the item.
Cancellation Policy
Orders can be canceled at any time before the shipment process begins without incurring any cancellation fees.
Cancellation requests must be submitted through email at support@roomcrest.com to be considered official. Please note that cancellations made over the phone will not be accepted.
Products that are packaged and loaded onto a truck for delivery are categorized as shipped products.
If an item has already been shipped but is subsequently canceled or refused upon delivery, please consult the return policy for further instructions.
Additional re-route fees will be applied to orders that need an address change after shipment.
Items that are out of stock may have longer lead times for delivery.
Please allow for a processing time of up to 12 business days for refunds, which may vary based on the payment method used and the issuing bank.
Damaged Item Policy
We make every effort to ensure that your orders are delivered in optimal condition. Upon delivery, we kindly request that customers inspect all shipments.
If any signs of damage are noticed, it is important not to proceed with the sign-off process.
Claims for damages or notification of product deficiencies must be submitted within 24 hours of receiving the merchandise (applies to small parcel items that do not require a signature).
Please include detailed pictures of the original packaging when submitting a damage claim. Failure to do so will result in the order being exempt from any damage claims.
If freight or small parcel items that require a signature are signed for and accepted without being inspected or noted as being in good condition, they will not be eligible for any damage claims.
Claims will only be deemed filed if an email is sent to support@roomcrest.com with your full name and contact information, date of purchase, a copy of the receipt and detailed info of the issue, along with pictures of the damage, within 24 hours of product received.
Before opting for a complete product replacement or refund, we will make every effort to repair damaged items or replace any faulty parts.
If a repair or replacement option is available but declined for any reason, the refund will be subject to deducting shipping charges for both the outbound and return shipments.
Non-returnable Item Policy
Returns are not accepted for items price matched to another site or on items that have negotiated discounted pricing.
Items that are not in transit one week after a return request is initiated by sending the email to support@roomcrest.com will not be eligible for return.
How to Return an Item
Please take a moment to review our Return Policy, Damaged Item Policy, and Non-returnable Item Policy to ensure that the item meets the eligibility criteria for return.
Once you have confirmed that the item is eligible for return, please proceed with the following steps:
To initiate a return for your merchandise, please make a return request though Return Authorization form within one week of receiving it.
If the item is damaged or defective, complete the Return Authorization form within 24 hours of receiving the package. Then please send an email to support@roomcrest.com with your full name and contact information, date of purchase, a copy of the receipt and detailed info of the issue, with at least 2 clear pictures to support your claim of damage or defect.
We aim to provide a response within one business day to initiate the next phase of the process.
